The service provided was outstanding and they certainly went above and beyond to make sure our stay was both enjoyable and a 5 star experience. Thank you so much Xavier Schaeffer and your team. Thank you Jessica and Bonnie for looking after us in the club lounge...our drinks were never empty. Also a special thank you to Harry Chan and Lung Wong in concierge for all your assistance and great tips on navigating our way through
Jennifer Lawrence from UK
The bed and everything in the room was very clean and comfortable. The AC worked quite well. The free wifi was an acceptable speed. Housekeeping was very good. The free mini-bar was an enjoyable treat, with candies and all sorts of drinks. Especially the 4 bottles of water when the temperature was 90+F everyday haha.
Kim Gardner from France
I booked this hotel based on the reviews of the service and the location. The location was incredible. We had sweeping views of the city from our 27th floor room. The room was spacious and very comfortable. The hotel offers a club for guests if they arrive very early. I wish the massage chair was there the day we were using the club though.
Linda Smith from US
〒949-6103 Niigata, Minamiuonuma District, Yuzawa, Tsuchidaru, 県道 457 号線
Tel.: +81 (050) 5809-9394